Wednesday, November 17, 2010

May I Vent?


Okay, I have a bone to pick with Facebook and I’m airing it on my blog. Get ready.

Yesterday, when I tried to login to FB, I received an error message stating my account had been disabled. I was baffled because the night before, I logged on with no problems. So, after a few more attempts resulting in the same message, I decided to troubleshoot the issue. And you know what? Not easy to do on the FB. It’s as if they don’t want you to contact them in any way, should you have a problem, because I guess in the world of FB - which was created by an antisocial Gen-Y loser who is the most overpaid/overvalued person in America - they don’t want to know that problems exist. Just plug those iPod headphones in your ears and stick your head in the sand.

Finally, I came across a link to air my complaints (thanks to a Google search, which by the way was founded by Larry Page and Sergey Brin, two Gen Xers, because we get things done). I completed the form, stated my issue and asked that someone assist me. I was not given a timeframe in which I would hear from someone. I did receive an automatic response later that day, though, notifying me that my request for help had still not been answered. Wow, clearly I’m dealing with brain surgeons here.

So, last night I logon again from home and was able to access my page. Not sure what kind of glitch happened, not sure if my account was hacked or what, but it’s now up and running. Then, this morning, I received this response from Facebook via e-mail:

Hi,

Fake accounts are a violation of our Statement of Rights and Responsibilities. Facebook requires users to provide their real first and last names. Impersonating anyone or anything is prohibited, as is maintaining multiple profiles on the site. Unfortunately, we will not be able to reactivate this account for any reason. This decision is final.

Thanks for your understanding,
The Facebook Team

Are you f-ing kidding me??? First of all, I have never created a fake account, nor do I have multiple profiles on FB (Really? Multiple profiles? How sorry is that?).



I did respond, but in a totally professional manner, telling them that their customer service was poor (i.e. sucks), to say the least. Have I heard anything back? Of course not. And, this should be a sign that perhaps I should disable my account myself and leave FB behind.

Hey, Zuckerberg, you and your team need some serious people skills. Which, I guess is why FB was developed in the first place, for fear of leaving your mom’s basement and actually having to speak to a person, face to face.

Okay, I feel better now. Thanks for putting up with my attitude. Back to our regularly scheduled programming.
Images from Google Image Search and shinyshinytv.com

19 comments:

Main Line Sportsman said...

Did you see the movie "Social Network?" It really supports your theory about the Zuckerbergs persona.

Tickled Pink Talk said...

your post comes at quite a timely manner. I just deleted my FB account yesterday. I enjoy blogging and tweeting, but really never was a huge fan of fb.

Teresa at Splendid Sass said...

A lot of people are gong from facebook to twitter but no photos. It is obvious they on't know what they are doing, as stupid messages pop up frequently. I think they love the 10 frienders because it reminds them of themselves. There...I feel better too!

James said...

That's what we're here for.

Flo said...

Hm. You might have a mean cookie pulling strings against your will. That stuff is everywhere and we click on it without even knowing. Just as an experiment, try clearing your cache, the whole deal, including cookies and history.

CRICKET said...

Love how you word things. Keep the fab posts coming. You rock!

IdleHistorian said...

Sorry to hear your story. Indeed I've heard some nasty tales of attempts to deal with fb customer service. It is sort of strange that so much of our lives online is bound up with these distant entities with which we have no personal contact and no control. I hope your problem gets resolved soon!

preppyinnewengland said...

Dead on...and you should see the movie!
I never went on facebook for all those reasons to begin with!

You should try Linked In. More professional!

High Heeled Life said...

Loved your post.. it confirmed that I am not missing anything by not being on FB. To me blogging offers a great outlet for writing.

I have never understood the I haven't spoken with you foe years and there is probably a good reason why you have lost touch. If I really wanted to get in touch with someone from school or someone I've lost touched with .. I would do the leg woork required, put in the time to locate them. Being able to search a person's name by a click on my computer.. is too easy ... thus how genuine can it really be.

I like blogging .. it provides both an outlet for my writing, meeting people, learning new things and along the way if an old friend comes up great.

HHL

Town and Country Mom said...

I know the whole thing is crazy. My son has a good friend who has the name Isaac Newton, and he was denied a page because it was a "celebrity name." Meanwhile I have a couple of friends who have the same names as former U.S. presidents and at least one friend with the name of a famous '40s actress, and they all have pages with no problems. Perhaps Isaac Newton was the only name the Zuckerbergians recognized?

Susan said...

I too had a problem at one time on FB and you are right, it is so hard to find where to leave a message. I did leave a message, but it eventually worked itself out. Love your blog. Keep up the good work!

Tiffany from HOLIDAY said...

I have had two similar situations just this week with not being able to prove that I am ME! Once w/ the tolltag office for our tollway here and then again w/ PayPal. I was livid in both cases. We're getting so that we can't even access our own accounts anywhere. And PayPal was like FB...just one big loop but you never can actually get to talk to somebody. I think FB has funky glitches all the time. Scary to think they want to grow even bigger.

Flo said...

Alriiight, it's now been confirmed that you were a victim of a widespread bug, FB may have corrected your situation by now, but see if you need to initiate anything at your end via this link:

http://www.switched.com/2010/11/16/facebook-deactivates-womens-accounts-en-masse-id-required/?icid=maing|main5|3|link1|26177

Jane said...

Lord how annoying. You are spot on re Gen Y! I say that as a Gen X-er! I am really not into Facebook it is so isolationist and fake. I like Linked In too. Very well run site, good for business contacts. xoxo

Natasha said...

I am so glad you posted this. I have resisted the lure of FB and I think I might give it a miss for a little while longer now I have read your post and these comments. I have just become a twit/tweeter/whatever and feel that the limited word count will be a good thing for me!

Take care and if you are a bird watcher let me know! I would love to follow you!

Best wishes always,
Natasha.

JMW said...

Love reading everyone's comments - thanks so much for your input and for letting me ramble. Flo, thanks for the info about the bug. One more reason to hop off the FB bandwagon!

From All Stitched Up said...

Bravo ! I'm too old for facebook and enjoy blogs. Thanks for confirming that I don't need facebook.

kayce hughes said...

You crack me up!

bevy said...

How sad... and bizarre. I still use it just because it's convenient!

I like blogging much better!