Wednesday, November 17, 2010
May I Vent?
Okay, I have a bone to pick with Facebook and I’m airing it on my blog. Get ready.
Yesterday, when I tried to login to FB, I received an error message stating my account had been disabled. I was baffled because the night before, I logged on with no problems. So, after a few more attempts resulting in the same message, I decided to troubleshoot the issue. And you know what? Not easy to do on the FB. It’s as if they don’t want you to contact them in any way, should you have a problem, because I guess in the world of FB - which was created by an antisocial Gen-Y loser who is the most overpaid/overvalued person in America - they don’t want to know that problems exist. Just plug those iPod headphones in your ears and stick your head in the sand.
Finally, I came across a link to air my complaints (thanks to a Google search, which by the way was founded by Larry Page and Sergey Brin, two Gen Xers, because we get things done). I completed the form, stated my issue and asked that someone assist me. I was not given a timeframe in which I would hear from someone. I did receive an automatic response later that day, though, notifying me that my request for help had still not been answered. Wow, clearly I’m dealing with brain surgeons here.
So, last night I logon again from home and was able to access my page. Not sure what kind of glitch happened, not sure if my account was hacked or what, but it’s now up and running. Then, this morning, I received this response from Facebook via e-mail:
Fake accounts are a violation of our Statement of Rights and Responsibilities. Facebook requires users to provide their real first and last names. Impersonating anyone or anything is prohibited, as is maintaining multiple profiles on the site. Unfortunately, we will not be able to reactivate this account for any reason. This decision is final.
Thanks for your understanding,
The Facebook Team
Are you f-ing kidding me??? First of all, I have never created a fake account, nor do I have multiple profiles on FB (Really? Multiple profiles? How sorry is that?).
I did respond, but in a totally professional manner, telling them that their customer service was poor (i.e. sucks), to say the least. Have I heard anything back? Of course not. And, this should be a sign that perhaps I should disable my account myself and leave FB behind.
Hey, Zuckerberg, you and your team need some serious people skills. Which, I guess is why FB was developed in the first place, for fear of leaving your mom’s basement and actually having to speak to a person, face to face.
Okay, I feel better now. Thanks for putting up with my attitude. Back to our regularly scheduled programming.
Images from Google Image Search and shinyshinytv.com